Effective Date: 19 May 2025
Last Updated: 19 May 2025

1. Who We Are

TCI Culinary is a UK-based manufacturer of custom silicone moulds for the food and drink industry.
We operate under TCI Group.

Website: www.tci-culinary.com
Email: thomas.lane@tci-mouldings.com
Address: 15 Waterloo Road, Wixford Business Park, Bidford-on-Avon, Warwickshire, B50 4JG, UK

2. What Information We Collect

We may collect the following types of information when you use our website:

• Contact Information: name, email, company name, phone number (if submitted)

• Enquiry Content: details you provide via our contact forms

• Technical Data: IP address, browser type, device info

• Usage Data: page views, time spent, navigation behaviour

We do not collect payment information or sensitive personal data via the website.

3. How We Use Your Information

We use the information collected to:

• Respond to your enquiries or quote requests

• Understand your needs and provide tailored support

• Improve the performance and content of our website

• Measure the effectiveness of campaigns and digital channels

• Comply with legal obligations

We will never sell or rent your information to third parties.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent – when you submit a form or accept cookies

• Legitimate Interests – to respond to business enquiries and optimise our site

• Legal Obligation – to comply with applicable laws

5. Cookies & Tracking

We use cookies to improve your experience, understand how our site is used, and enhance our marketing.

What Are Cookies?

Cookies are small text files stored on your device. They help websites remember you and track how you interact with content.

Types of Cookies We Use:

• Essential Cookies – enable core site functionality (e.g. form submissions)

• Analytics Cookies – help us understand how users interact with our site (e.g. via Google Analytics)

• Functional Cookies – enhance features like remembering preferences

• Marketing Cookies – may be used to improve relevance of future advertising

Managing Cookies

You can control or delete cookies through your browser settings. Blocking some types of cookies may affect how the site functions.

For more guidance, visit www.aboutcookies.org.

By continuing to use our website, you consent to our use of cookies as described in this policy.

6. Data Sharing

We may share your data with:

• Our internal team under TCI Group

• Website analytics tools (e.g. Google Analytics)

• Trusted IT providers for site management

• Legal authorities, if required by law

All third parties are required to keep your data secure and process it only in accordance with UK data protection law.

7. Data Retention

We keep enquiry data for up to 12 months, unless a longer retention is legally required or you request deletion.
For clients, we may retain relevant data for the duration of the working relationship plus up to 6 years for record-keeping.

8. Your Rights

You have the right to:

• Access your personal data

• Request correction or deletion

• Object to processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To make a request, email thomas.lane@tci-mouldings.com

9. Third-Party Links

This website may contain links to other websites. We are not responsible for the content or privacy practices of those sites.

10. Policy Updates

This policy may be updated periodically. Changes will be posted on this page with the latest update date above.